Frequently Asked Questions
Everything you need to know about your Skmei Egypt experience.
Are Skmei watches water-resistant?
Most Skmei watches feature water resistance ratings from 3ATM to 5ATM. While they can handle splashes and rain, we recommend checking the specific model's manual before swimming or diving.
How long does shipping take within Egypt?
We offer nationwide delivery across Egypt. Orders in Cairo and Giza typically arrive within 2-3 working days, while other governorates may take 4-6 working days.
What is your return and exchange policy?
You can return or exchange any unworn watch in its original packaging within 14 days of delivery if there is a manufacturing defect or if the product does not match the description.
Do Skmei watches come with a warranty?
Yes, all original Skmei watches purchased through our store come with a 1-year limited warranty covering internal movement defects.
What payment methods do you accept?
We offer Cash on Delivery (COD) for all orders within Egypt, as well as secure online payments via credit/debit cards and mobile wallets.
How can I verify that my watch is an original Skmei product?
All our watches are 100% authentic and come with the official Skmei branding, original packaging, and a warranty card to ensure you are receiving a genuine product.